At Cheap Floriaze Store, we nurture your satisfaction as carefully as we nurture our Anemone roots and Aronia bushes. If your botanical treasures don’t flourish in your care as expected, our flexible returns policy will help make things right.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items in our collection from Actaea to Astrantia. Your happiness grows our business, and we want every plant to thrive in its new home.

Note: Due to their perishable nature, we cannot accept returns on Asparagus roots, Apple saplings, Apricot saplings, or any live plants marked “final sale.” These botanical beauties need immediate planting upon arrival.

Return Conditions

To be eligible for return, your items must be:

  • In original packaging (with protective plant sleeves intact)
  • Unplanted and showing no signs of damage from improper storage
  • Accompanied by your original packing slip or order number

Simple 3-Step Return Process

Step 1: Request Authorization

Before sending anything back, please email our garden-loving support team at [email protected] with:

  • Your order number
  • Photos of the items you wish to return
  • A brief explanation of why you’re returning them

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Floriaze Team,

I would like to request a return for the following items from my order #[Your Order Number]:

– [Plant Name(s) and Quantity]

Reason for return: [Brief Explanation]

Attached are photos showing the condition of the items. Please advise next steps.

Thank you,

[Your Full Name] [Your Email Address]

Step 2: Ship Your Return

Once approved, we’ll email you a return authorization number and shipping instructions. Please include this number on your return package.

Return Address:
Cheap Floriaze Store Returns
4455 Clay Lick Road
Aurora, CO 80014

Step 3: Receive Your Refund or Exchange

Upon receiving your return at our nursery:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your replacement Baptisia or Astilbe will ship within 2 business days

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or damaged during transit). For exchanges, we’ll cover the cost of reshipping your replacement plants.

Damaged or Incorrect Items

If your Allium bulbs arrive damaged or you received Artemesia instead of Amsonia, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund faster than Anemone spreads in ideal conditions!

International Returns

For our global customers (excluding Asia and certain remote regions), return shipping costs may be higher. We recommend using tracked mail and keeping your receipt until the return process is complete.

Need Help?

Our plant-passionate team is here to help! Contact us at [email protected] with any questions about returns – we respond faster than Arugula grows in spring!