Welcome to Cheap Floriaze Store’s FAQ section! We’re here to help you navigate our plant delivery service with ease. Below you’ll find answers to common questions about our products, shipping, payments, and more.

About Our Store

What kind of store is Cheap Floriaze?
We’re a family-run online nursery specializing in affordable premium plants and seeds delivered worldwide (excluding some Asian and remote areas). From Actaea to Baptisia, we offer a wide selection of perennials, herbs, and edible plants.

Product Questions

What types of plants do you sell?
Our menu includes everything from ornamental plants like Astilbe and Astrantia to edible varieties like Arugula and Aspabroc. We specialize in hardy perennials, flowering plants, and unique botanical specimens.
How is the quality of your plants guaranteed?
Every order undergoes our 3-step quality process: expert inspection, climate-safe packaging, and tracking updates. We personally check each plant (like your Asclepias or Apricot sapling) before shipping.

Shipping & Delivery

Where do you ship to?
We deliver worldwide from our Colorado nursery, except to some Asian countries and remote areas. Whether you’re planting Actaea in Alaska or Arugula in Austria, we’ve got you covered!
What are my shipping options?
We offer two reliable choices:
• Standard Shipping ($12.95): Fast 10-15 day delivery via DHL/FedEx (perfect for Anemone roots)
• Free Shipping: For orders over $50 via EMS (15-25 days, ideal for stocking up on Amsonia or Artemesia)
How long does processing take?
All orders take 1-2 business days to process before shipping. You’ll receive tracking information once your Allium bulbs or Aronia bushes are on their way!

Payments & Orders

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Can I modify or cancel my order?
Orders can typically be modified within 1 hour of placement. After that, our team processes them quickly to get your Aquilegia or Aster plants moving! Email us immediately at [email protected] with your request.

Returns & Refunds

What if my plant arrives damaged?
We offer a 15-day happiness guarantee from delivery date. If your Baptisia looks wilted or your Asparagus roots seem dry, simply email photos to [email protected] for a replacement or refund.
How do returns work?
Our return process is simple:
1. Email us within 15 days of receiving your order
2. Include photos of the issue (like your less-vibrant Astilbe)
3. Choose between a replacement plant or refund

Contact Information

How can I reach your customer service?
Our friendly plant experts are always happy to help! Email us at [email protected] for questions about your Aralia delivery or Apple sapling care.
Where are you located?
Our family nursery is based at 4455 Clay Lick Road, Aurora, CO 80014, where we carefully prepare each Agastache and Anemone for their journey to your garden.

Ready to transform your garden with our affordable plants? Happy planting from the Cheap Floriaze team!